Shipping & Returns Policy

Shipping and Returns Policy

At Alasines, we want your shopping experience to be smooth and worry-free. This policy outlines our shipping procedures and return guidelines.

Shipping Information

We offer worldwide shipping. Orders are processed within 1-3 business days. Standard domestic shipping takes 7-14 business days, international shipping takes 14-28 business days. You will receive a shipping confirmation email with tracking information once dispatched.

Shipping Costs

Shipping costs are calculated based on weight, dimensions, and destination. The exact cost is displayed at checkout. Customs duties and taxes for international orders are the responsibility of the recipient.

Order Processing

Once your order is placed, we begin processing immediately: verifying payment, checking inventory, quality control, and packaging. You will receive an order confirmation email followed by a shipping notification with tracking details.

Return Policy

We offer a 30-day return policy from delivery date. Items must be in original, unused condition with all packaging and tags. Contact our support team within 30 days to initiate a return.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 3-5 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours with a photo and your order number. We will arrange a free replacement or full refund.

Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or customization reasons, including personalized products and items marked as final sale.